Feedback

Dear Guest,

Thank you for having chosen our hotel for your holidays. We sincerely hope that you have enjoyed your stay with us. It is our desire to provide our guests with the finest hotel convenience in a courteous, pleasant and friendly atmosphere. In order to improve the standards of our hotel we would be grateful if you could take the trouble to complete the following questionnaire and forward it to us. The questionnaire is strictly confidential. However You are free to leave any personal information boxes empty. Thank you very much for your help and we look forward to serving you again at Astir Beach.

The Hotel Management

First Name: Last Name:

Address: Country:

Age:Room No: Persons:

Arrival://Departure://

Board Basis:Travel Agent:

Reasons for choosing Astir Beach

Recommended by friends

Recommended by travel agents

Tour operator’s brochure

Internet

Previous visit

Other reasons

What are your expectations from your holidays

Relaxation

Meet people

Cultural interest

Sport activities

Fun and entertainment

Other

About the hotel

Very Good

Good

Average

Poor

How would you rate

Reception

Very Good

Good

Average

Poor

Stuff courtesy and helpfulness

Telephone Operator

Guest relation

Guest Room

Very Good

Good

Average

Poor

Comfort

Room facilities

Cleanliness

Staff courtesy

Technical support

Other Amenities

Very Good

Good

Average

Poor

General cleanliness of the hotel

Gardens situation

Meeting room

Beach cleanliness

Beach service

Swimming pool

Restaurants and Bars

a) Quality of food

Very Good

Good

Average

Poor

Breakfast

Lunch

Dinner

Snacks *

Tavern

b) Quality of service

Very Good

Good

Average

Poor

Restaurant

Snack Bar

Lobby Bar *

Pool Bar

Mini Market

c) Prices

Very Good

Good

Average

Poor

Entertainment-Animation

Very Good

Good

Average

Poor

Day time activities

Evening entertainment

Mini Club

Kindeness

Recreation Centre

Very Good

Good

Average

Poor

Spa

Gym

General View

Very Good

Good

Average

Poor

Crete as a holiday destination

Your holiday as “value for money”

Astir Beach compared with the description in your agent’s brochure

Would you chose Astir Beach again ?

YES NO

Please write name of employee(s) who made you the best impression

1.

2.

Comments:

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